Request Window
You may request a discretionary refund within 14 days of the initial purchase or subscription renewal. A request within this window is not an automatic guarantee of a refund. Eligibility is assessed under this policy, the condition and use of the digital service, and any mandatory consumer rights that apply to you.
When a Refund May Be Available
We will review requests involving duplicate charges, a material defect or persistent service failure, a purchase that was materially different from its description, or an accidental purchase where the associated Book credits and paid exports have not been materially used.
Please include the purchase email, transaction or receipt details, purchase date, and a brief explanation. Do not send full card details.
Consumed Digital Services
Where permitted by law, we may decline or reduce a discretionary refund after Book credits have been materially consumed, AI generation has been delivered, or EPUB, DOCX, or KDP export files have been downloaded. We may also decline requests involving fraud, abuse, repeated purchases and refund requests, chargeback misuse, or a violation of our Terms.
If a refund is approved, related credits, subscription benefits, export access, and other entitlements may be removed or reversed. If granted credits were already used, the credit ledger may reflect that reversal.
Subscriptions and Cancellation
Plus and Pro renew monthly or annually until cancelled. Annual plans are charged once per year while credits are issued monthly. You may cancel at any time from your FablePilot account. Cancellation stops the next renewal and normally leaves paid access active until the end of the current billing period. PayPal remains available for managing the payment method.
Cancellation does not automatically refund a completed charge, and submitting a refund request does not automatically cancel future renewal. Complete both actions if you want a refund reviewed and do not want the subscription to renew.
How to Request a Refund
Start by emailing support@fablepilot.com from the purchase email with the PayPal receipt or transaction details and a brief explanation. FablePilot reviews the request and, when approved, issues the refund through PayPal.
Approved refunds are returned through the original payment method according to PayPal and the payment network's processing times.
Mandatory Consumer Rights
Nothing in this policy excludes, restricts, or replaces rights or remedies that cannot lawfully be excluded. Statutory cooling-off, withdrawal, defective-product, or consumer-guarantee rights may vary by location and take priority where applicable.
Contact
For product questions or refund requests, contact support@fablepilot.com. For receipt, payment-method, or recurring-payment management, use your PayPal account or contact PayPal support.